Privacy Policy

1. Introduction

Mandaleen AI ("we," "us," or "our") is committed to providing innovative, multilingual AI solutions for small and medium enterprises (SMEs) in the Arab world. Our mission is to enhance customer service and sales through intelligent, localized AI agents.

We recognize the importance of protecting the privacy of our clients and their customers. This Privacy Policy explains what information we collect, how we use it, and the steps we take to protect it.

2. Information We Collect

We collect information from both our business clients and their end-customers to deliver and improve our services.

Information Provided by Our Clients (Businesses):

• Company and account registration details (name, contact info, address)
• Business-specific data for training AI agents (FAQs, services, product info, operating hours)
• Billing and payment information

Information Collected Through AI Agent Interactions:

• Customer Inquiries: Conversations with AI agents via WhatsApp, Facebook, Instagram, or website chat. May include names, phone numbers, orders, support details, or other voluntarily provided information.
• Usage Data: Types of questions received, number of interactions, performance metrics, etc.

Technical and Usage Data:

• Device information (IP address, operating system, browser type)
• Website behavior and analytics data, collected via cookies or similar technologies

3. How We Use Your Information

We use collected data for the following purposes:

• To provide and maintain our services: Ensure stable and reliable communication through our AI agents
• To train and improve AI models: Enhance understanding of Arabic dialects, business-specific knowledge, and conversation flow
• To personalize user experiences: Deliver customized responses and support
• To communicate with clients: Send service updates, respond to inquiries, and provide technical support
• To process payments: Manage billing, subscriptions, and invoices
• For analytics and improvements: Understand usage patterns and refine our platform
• To ensure security and legal compliance: Detect and prevent misuse or unauthorized access

4. Data Security

We implement strong safeguards to ensure the security and integrity of your data:

• Encryption: Data is encrypted both in transit and at rest
• Access Controls: Only authorized personnel can access sensitive data
• Secure Infrastructure: Hosted on trusted cloud platforms with best-in-class data center security
• Regular Audits: We perform periodic reviews and vulnerability assessments

5. Data Sharing and Third Parties

Mandaleen AI does not sell or rent personal data. We may share information only in the following scenarios:

• With trusted service providers: For cloud hosting, analytics, or customer support (bound by confidentiality)
• To comply with the law: If legally required by court order or regulation
• Business transfers: In case of a merger, acquisition, or asset sale

6. Client Data Ownership and Control

Our clients own the data they provide to Mandaleen AI. We operate as a data processor on your behalf. Clients are responsible for ensuring they have proper consent to use their data with our services.

7. End-Customer Privacy

Mandaleen AI AI agents may interact with end-customers on behalf of our clients. Clients are responsible for:

• Being transparent with their customers about how AI is being used
• Informing customers how their data is collected and processed
• Providing their own privacy policies that align with ours and local regulations

8. Your Choices and Rights

• Access and update: Clients can update their account details via the Mandaleen AI dashboard
• Data deletion: Clients can request deletion of their data by contacting us. Note: Some data may be retained if required by law

9. Changes to This Privacy Policy

We may update this policy from time to time. Major changes will be communicated to our clients. The current version will always be available on our website, with the “Effective Date” updated accordingly.

10. Contact Us

If you have any questions about this Privacy Policy, or how we manage data, please reach out:

• Email: hi@mandaleen.com
• Phone: +962 79 666 0020
• Address: 14 Mecca Street, Amman, Jordan