Refund & Cancellation Policy

Effective date: July 8, 2026

This policy explains how billing, cancellations, and refunds work for paid Mandaleen plans. It forms part of our Terms of Service.

1. Subscriptions

Paid plans are subscriptions billed in advance on a recurring monthly or annual basis, depending on the plan you choose. Each billing period grants a credit allowance for that period. Credits are consumed as you use billable actions and reset at the start of each period; unused credits do not roll over unless we state otherwise.

Checkout and payment settlement are handled by our payment processor, Whop, Inc.("Whop"), who appears as the merchant on your bank/card statement and invoice. Whop collects payment on our behalf and executes any refund we approve back to your original payment method.

2. Cancellation

You can cancel at any time from your account settings or by contacting us. When you cancel:

• Your plan remains active until the end of the current billing period.
• You keep access to your paid allowance until that period ends.
• You are not charged again after cancellation.
• We do not provide prorated refunds for the unused portion of a billing period, except where required by law.

3. Refunds

Because the Service delivers digital AI generations that consume real compute costs the moment you use them, fees are generally non-refundable. However, we want you to be treated fairly. We will consider a refund or credit in cases such as:

• a duplicate or accidental charge;
• being billed after a timely cancellation;
• a sustained technical failure on our side that prevented you from using the Service and that we could not resolve;
• where a refund is required by applicable consumer-protection law.

Refunds are not provided for dissatisfaction with AI output (which is inherently variable), for credits already consumed, or for a change of mind after use. Approved refunds are issued to the original payment method; timing depends on your bank or card provider.

4. Free plan

The free plan carries no charge and is provided as-is so you can evaluate the Service before subscribing.

5. Price & plan changes

We may change prices or plan features. Changes take effect from your next billing period; we will provide notice where required. If you upgrade to a higher plan, the new plan and its full credit allowance start immediately, your previous subscription is cancelled, and any unused portion of your previous billing period is refunded on request. To move to a lower plan, cancel your current subscription (it stays active until the end of the paid period) and subscribe to the new plan afterward.

6. Chargebacks

If you believe a charge is wrong, please contact us first at support@mandaleen.com — we can usually resolve issues faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account pending resolution.

7. How to request a refund

Email support@mandaleen.com from the address on your account with your account details and the reason for the request. We aim to respond within a few business days.